BuddyTap — Privacy Policy

Effective Date: [Insert Effective Date] · Version: 1.0

1. Introduction

BuddyTap (“we”, “our”, “us”) is a platform that helps users find and connect with local service providers. This Privacy Policy explains how we collect, use, store and protect your information when you use our mobile application or website (collectively, the “App”).

By using BuddyTap, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following categories of information:

2.1 Information You Provide

• Account Information: Name, phone number, email address, profile details.
• Service Provider Details: Photo, Aadhaar number, PAN number, address, service category, experience, documents, certifications, and other professional details.
• Location Information: Address, PIN code, and service area.
• Payment Information: When unlocking contact details, we collect necessary payment data through third-party gateways (we do not store card or UPI details).
• Communication: Messages, queries, or feedback you send to us.

2.2 Automatically Collected Information

• Device Information: Device model, OS version, unique identifiers, IP address.
li>Location Data: Approximate or precise GPS location (only with your permission).
• Usage Data: App interactions, features used, session duration, crash logs, and analytics data.

2.3 Information from Third Parties

We may receive information from:

• Payment gateways (e.g., transaction status)
• Verification providers (for Aadhaar/PAN validation)
• Marketing or analytics partners

3. How We Use Your Information

We use your information to:

• Provide and improve the BuddyTap App and services
• Verify Service Provider identities and documents
• Enable users to discover and contact Service Providers
• Process payments for unlocking contact details
• Send notifications, updates, and transaction alerts
• Ensure user safety and prevent fraud or misuse
• Comply with legal and regulatory requirements

4. How We Share Your Data

We may share your data in the following situations:

• With Service Providers: When a user unlocks your contact details.
• With Users: When you are a Service Provider and a user pays to view your contact details.
• With Third-Party Vendors: For payment processing, analytics, cloud hosting and identity verification.
• For Legal Reasons: To comply with law, government requests or to protect safety and rights.

We do not sell your personal data.

5. Payments & Financial Information

Payments for unlocking contact details are processed securely through third-party payment gateways such as Razorpay or others. We do not store your full payment card or UPI details. All financial data is handled according to the payment provider’s privacy and security policies.

6. Data Security

We use industry-standard security measures to protect your data from unauthorized access, misuse or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as required to provide our services, comply with legal obligations, resolve disputes or enforce our agreements.

8. Your Rights & Choices

Depending on your location and applicable laws, you may have the right to:

• Access your personal data
• Update or correct information
• Request deletion of your data
• Withdraw consent (e.g., location access)
• Disable notifications

You can manage or delete your account directly within the App or by contacting us.

9. Children’s Privacy

BuddyTap is not intended for children under 18. We do not knowingly collect data from minors. If you believe a minor has provided information, contact us and we will take appropriate action.

10. Third-Party Services

BuddyTap may contain links to or integrate with third-party services (such as payment gateways, maps, analytics). These services have their own privacy policies and we are not responsible for their practices.

11. Cookies & Tracking Technologies

We may use cookies or similar technologies to enhance user experience, analyze usage and improve App performance. You can control cookie settings from your device or browser.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the App or on our website. Continued use of the App means you accept the updated Policy.

13. Contact Us

If you have questions or requests related to this Privacy Policy, please contact us:

Credencemind / BuddyTap
Email: contact@credencemind.com
Website: https://credencemind.com/